Returns & Exchanges.
EASY RETURNS & EXCHANGES
We offer easy returns and exchanges. We want you to be 100% satisfied with your purchase. Afikomen.com accepts returns and exchanges on merchandise that HAS NOT BEEN USED, WORN, or ALTERED, and with ALL ORIGINAL tags attached. Returns must be received within 30 days of shipment.
The following items are not refundable or exchangeable: PERSONALIZED ITEMS & SPECIAL ORDER ITEMS.
NOT WHAT YOU ORDERED / NOT HAPPY / CHANGED YOUR MIND? NO WORRIES.
Email us at mail@afikomen.com
SHIP YOUR ITEM BACK TO US. Please send your return or exchange to:
Afikomen Judaica
Attn: RETURNS
3042 Claremont Ave
Berkeley CA 94705 USA
ALL RETURNS AND EXCHANGES MUST BE UNDAMAGED, UNUSED, AND REPACKAGED IN THE ORIGINAL BOX OR PACKING MATERIAL THAT IT WAS RECEIVED IN.
Include your contact information. Include your name, email and phone number. Let us know if you are requesting a refund or exchange, and the reason you are making the return.
DAMAGED MERCHANDISE
Please report issues to us within 72 hours of receipt of your order.
Email us at mail@afikomen.com with all information regarding the issue. You may Call us at 510-655-1977 to confirm your email was received.
Pictures may need to be taken in order to process a claim.
Please keep all original packaging materials and boxes.
Please note that if instructions above are not followed your claim may not be covered under the shipping company’s insurance policy. If the shipping company denies the claim because the damaged item is missing or the original packaging material and box were not available for inspection a refund cannot be processed.
Our goal is your satisfaction. We will do our best to insure you are pleased with your purchase.